Refund Policy

The Journal of Radiology and Oncology (JRO) operates on an open access publishing model funded by Article Processing Charges (APCs). While APCs are non-refundable under most circumstances, JRO has established a transparent refund policy to protect authors and maintain trust.

General Principles

• Refund requests are considered only under exceptional circumstances.
• All refund requests must be submitted in writing to [email protected].
• Refund decisions are reviewed by the finance and editorial teams.
• Refunds, if approved, are processed within 30 working days.

Eligible Scenarios for Refund

• Duplicate Payment: If an author has paid the APC more than once due to technical or administrative errors.
• System/Technical Errors: If payment was processed incorrectly due to system malfunction.
• Article Withdrawal Before Peer Review: If authors withdraw their article before peer review has commenced.

Non-Refundable Scenarios

Refunds are not provided under the following circumstances:

• Article has entered peer review or editorial processing.
• Article has been accepted or published online.
• Withdrawal due to author’s decision after editorial investment of resources.
• Rejection based on editorial or peer review decisions.

Partial Refunds

In rare cases, partial refunds may be issued if extraordinary issues arise, such as extended delays in peer review attributable to the journal.

Refund Method

Approved refunds are processed using the same payment method originally used by the author. Any transaction fees deducted by financial institutions are the responsibility of the payee.

FAQs

Can I get a refund if my article is rejected?

No. APCs are non-refundable if the manuscript is rejected after peer review.

What if I change my mind after acceptance?

No refunds are possible after acceptance or publication.

How do I request a refund?

Send a written request with payment proof and justification to [email protected].